COVID-19: AIR FRANCE, BY YOUR SIDE AT ALL TIMES
MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS
View our travel measures
WEARING OF A SURGICAL MASK COMPULSORY AND PHYSICAL DISTANCING
We invite you to dispose of your used masks in the bins at the airport and on board the aircraft.
On practically all our flights, the currently low load factors enable us to observe physical distancing.
HYGIENE MEASURES AT THE AIRPORT
- introduction of signage to facilitate physical distancing,
- protective Plexiglass screens on all our counters,
- regular disinfection of all our counters and self-service kiosks,
- provision of hand sanitizer throughout the airport,
- reorganization of check-in and boarding to avoid contact as much as possible.
Your temperature must be below 38°C. If your temperature is higher than this, you may be denied boarding.
Customers who are deemed unfit to travel after screening will be able to postpone their trip at no extra cost.You must also present all the required documents.
Air filtration in cabins
CLEANING OF CABINS AND ACCESSORIES
- Vacuuming of carpets and all seats.
- Cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants
- Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene
- Since the outbreak of the virus, cushions have been removed on short and medium-haul flights.
On long-haul flights to and from high-risk areas, cushions are cleaned between each flight with an approved disinfectant.
We also invite you to dispose of your sanitary waste in the bins provided on the aircraft.
DISINFECTION OF CABINS
ADDITIONAL EQUIPMENT FOR FLIGHT PERSONNEL
- Cleaning wipes
- Vinyl gloves
- Disinfectant sprays
- Protective masks
- Cleaning kits consisting of gloves and wipes
A SIMPLIFIED OFFER ON BOARD ALL OUR CABINS
On long-haul flights, we are limiting the in-flight service, and prioritizing the use of sealed or individually wrapped products. Snacks may be served in our Bon Appétit bags and the second meals served at the end of the flight, may be suspended.
We are also no longer able to offer duty-free items, or the paper press on board our flights. The press and magazine offer remains available on our Air France Play app, and can be downloaded before your flight.
Between now and the end of June and subject to travel restrictions being lifted, Air France plans to gradually resume its flights, with a gradual increase in the number of frequencies and destinations, especially to/from metropolitan France, the French Overseas Departments, and Europe.
Details of the flight schedule for the months of July and August will be published at the beginning of June 2020.
Flight schedule adjustments
To check the status of your flights, please consult our Flight Status page, updated in real time.
Check your flight status
Reopening of Paris-Orly airport
Air France is resuming flights to and from Corsica on departure from Orly, Hall 3, zone 32.
As from 1st July, Air France will operate services to Aurillac, Brive, Castres and Tarbes-Lourdes on departure from Orly.
The other flights usually operated from Paris-Orly airport will continue to operate from Paris-Charles de Gaulle.
OUR ADAPTED PROCEDURES AT THE AIRPORT
- Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.
- Due to the closure of Paris-Orly airport since April 1st, flights to/from the French overseas departments and to/from Toulouse, Nice and Marseille are transferred to Paris-Charles de Gaulle.
- Advance check-in services, usually offered the day before departure, are suspended.
We have adapted our check-in areas in line with our reduced operations. Please check the indications on your ticket.
We have reorganized the boarding process for our long-haul flights, starting with customers seated at the back before moving up the front of the aircraft, to limit contact on board.
Children travelling alone
To guarantee their health and safety, we have introduced measures that may change as the situation evolves:
- The usual conditions applied by Air France are back in force for our service assisting young children travelling alone. This service is available for children between 4 and 17 years old.
- The flight on which the child is travelling must not have a connection, as the Kids Solo lounges are closed.
- Surgical masks are compulsory for all children aged 11 and over. They are also highly recommended for all children of all ages.
- The number of children travelling alone remains limited to allow our staff to ensure health and hygiene measures are respected for each child, throughout the duration of the trip, from being met and assisted at the airport through to being handed over to the person waiting for them on arrival.
Important: please do not book 2 separate flights if no direct flight is available for your preferred trip. We are unavailable to provide any assistance at the connecting airport. The child’s trip must be justified by the valid travel certificate.
These conditions may change according to the health regulations issued by the government. We are delighted to once again be able to welcome your children on board our flights and assure you of our utmost dedication to their health and well-being on board. For more details about our Kids Solo service, consult our website section.
closure of Air France ticket offices
for the time being, apart from our ticket office in Terminal 2E at Paris-Charles de Gaulle airport, which is open from
5:40 am to 6:40 pm.
You can contact us by calling + 33 (0)9 69 39 36 54 or go to our website airfrance.com, section « Contact us ».
Please rest assured that our staff remain available to assist you at all times.
Air France lounges
At Paris-Charles de Gaulle: the two medium-haul lounges in terminal 2F are open from 05:30 to 18:00.
At our international stations: Cayenne, Chicago, Fort-de-France, New York, Reunion Island.
Due to current circumstances and to ensure your health and well-being, the offer has been adapted and health and safety measures have been implemented including wearing a surgical mask and respecting the physical distancing rules.
Thank you for your understanding.
If you present symptoms related to COVID-19 (cough, fever, headache, breathing difficulties...) or if you have been in contact with someone who has tested positive for COVID-19 within 14 days before your departure, you should postpone your trip and observe the health recommendations of your country of departure.